Trying to login to a portal I have used before, Ameriflex tells me my username and email do not exist. The online live chat, open until 8pm EST, is of course OFFLINE. And calling, strangely enough, will tell me my balances (so at least the IVR auto recognizes my number), but will not connect me to a human. There is not other way to contact them. Amazing…. Thank you Ameriflex. You suck. Not quite as bad as ADP/Paychex, but you suck. And nice feedback page too:
https://www.mywealthcareonline.com/ameriflex/feedback_page.php:
404 – File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
I did finally find a place to send for help via email. And the response is classic. I am now in an infinite loop of stupidity. American Idiot was written expressly for Ameriflex services.
Solution
[18 Nov 2014 08:38:33]
Unfortunately, we are unable to efficiently diagnose Member login or site navigation issues via email. Please contact Member Services via phone at 888-868-FLEX (3539) or via Live Chat (during business hours) at http://member.flex125.com for live assistance with these types of issues.
Anyone want to start an FSA management company with me? I am 200% sure I can do a better job of creating a system to manage FSA for companies better than the last three systems I have been forced to work with…